Returns & Exchanges

At Thilakawardhana Online, we currently do not accept returns or exchanges for international orders. Please review your order carefully, including size, color, and product details, before completing your purchase.

All international sales are considered final.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during transit
  • Defective
  • Incorrect
  • Different from what you ordered

please contact our Customer Support Team within 3 days of delivery with clear photographs of the item and packaging.

Contact us:

Our team will review your request and provide an appropriate resolution. Depending on the situation, this may include:

  • A replacement item
  • Store credit
  • A refund (if a replacement is unavailable)

For items confirmed to be faulty or shipped incorrectly by us, Thilakawardhana will cover the reasonable replacement or refund arrangement, subject to prior approval.

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange under any circumstances, except where required by law for damaged or incorrect items:

  • Sale or Clearance Items
  • Handbags
  • Fashion Accessories
  • Innerwear
  • Toys
  • Watches
  • Cosmetics
  • Religious Items
  • Mobile Phones
  • Gift Cards

Important Information

  • International orders cannot be cancelled, returned, or exchanged once dispatched.
  • Please ensure that the shipping address and contact details provided are accurate.
  • Shipping charges paid during the original purchase are non-refundable.
  • International customs duties, import taxes, brokerage fees, and other destination charges are the responsibility of the customer and are non-refundable.
  • Product colors may vary slightly due to lighting and screen settings.

Electronic Device Warranty

All eligible electronic devices include a 6-month warranty, unless otherwise specified.

Mobile Phone Warranty

  • Mobile Unit: 12 Months (Manufacturer Warranty)
  • Battery: 6 Months
  • Charger: 6 Months

Manufacturer warranty claims should be made directly through the authorized service center in your country where applicable.

Warranty Does Not Cover

  • Physical damage caused by dropping the device
  • Water or liquid damage
  • Improper use or failure to follow operating instructions
  • Unauthorized repairs or modifications
  • Missing or invalid proof of purchase or warranty documentation