Privacy Policy

Effective Date: July 31, 2026

At Thilakawardhana Global ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Thilakawardhana Online (Pvt) Ltd collects, uses, stores, shares, and protects your information when you visit https://thilakawardhana-global.com ("the Site"), create an account, place an order, or otherwise interact with our services.

By using our Site, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

Thilakawardhana Online (Pvt) Ltd

Website: https://thilakawardhana-global.com

Email: online@thilakawardhana.com

2. Information We Collect

We may collect the following categories of information:

Personal Information

Full Name
Billing Address
Shipping Address
Email Address
Telephone Number
Country and Postal Code
Account Login Details
Order History
Payment Information (processed securely by our payment providers)
Communications with our Customer Support Team

Automatically Collected Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Language Preferences
Time Zone
Pages Visited
Products Viewed
Referral Website
Shopping Cart Activity
Cookie Identifiers

3. How We Collect Information

We collect information when you:

Visit our website
Create an account
Place an order
Subscribe to our newsletter
Contact Customer Support
Participate in surveys or promotions
Leave reviews
Browse our website using cookies and similar technologies

4. How We Use Your Information

We use your information to:

Process and deliver your orders
Verify payments
Provide customer support
Manage your account
Communicate order updates
Improve our website and services
Personalize your shopping experience
Detect and prevent fraud
Comply with legal obligations
Send marketing emails (only where you have consented or where permitted by law)
Analyze website traffic and customer behavior
Improve our products and services

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website functionality
Analyze website performance
Measure advertising effectiveness
Deliver personalized content and advertisements

You may disable cookies through your browser settings. However, some features of our website may not function correctly if cookies are disabled.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

6. Marketing Communications

If you subscribe to receive promotional emails, we may send information about:

New arrivals
Promotions
Special offers
Product recommendations
Company news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may continue sending transactional emails relating to your orders or account.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

Payment service providers
Shipping and logistics partners
Website hosting providers
Email marketing platforms
Analytics providers
Fraud prevention services
Customer support providers
Government authorities where required by law

These providers may process your information only for the purposes of providing services on our behalf.

8. International Data Transfers

As an international online retailer, your information may be processed or transferred to service providers located in countries outside your country of residence.

Whenever such transfers occur, we take reasonable measures to ensure that your personal information remains adequately protected in accordance with applicable data protection laws.

9. Data Security

We use commercially reasonable technical and organizational security measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Comply with legal obligations
Resolve disputes
Enforce our agreements
Maintain business records

Where required by law, certain information may be retained for longer periods.

11. Your Privacy Rights

Depending on your country of residence, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict certain processing
Object to processing
Withdraw consent where applicable
Receive a portable copy of your personal information
Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at:

online@thilakawardhana.com

12. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete it as soon as reasonably possible.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

14. Payment Information

Payments made on our website are processed securely through trusted third-party payment providers.

We do not store your complete credit card, debit card, or other payment card details on our servers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us: